Privacy Policy

At Aikia Flavour Foods Private Limited (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://aikiaflavours.com/) and purchase our products.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect personal information that you provide to us voluntarily when using our website, creating an account, or making a purchase. This may include:

Personal Identification Information: Name, email address, phone number, postal address, and other information necessary for processing orders.
Payment Information: Credit/debit card details, UPI ID, and other payment-related information (we do not store your payment details after the transaction is completed).
Account Information: Username, password, and purchase history.
Device and Technical Information: IP address, browser type, device type, and information about how you interact with our website (e.g., cookies and tracking data).
Communication Data: Any emails or messages you send to us, including feedback, inquiries, or complaints.

2. How We Use Your Information

We use your personal information to provide and improve our services, including:

Order Fulfillment: Processing your orders, managing payments, and delivering products to you.
Customer Support: Addressing any inquiries, complaints, or requests you may have regarding our products or services.
Marketing and Promotional Communication: With your consent, we may send you newsletters, offers, and updates related to our products. You can opt out of marketing emails at any time by following the unsubscribe link in the email.
Account Management: Managing your account details, allowing you to track orders, and providing order history.
Improving User Experience: Monitoring and analyzing how you use our website to improve our services and website performance.
Compliance with Legal Obligations: Complying with any legal obligations, such as fraud prevention and ensuring adherence to local regulations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. Cookies are small data files that are stored on your device when you visit a website.

Types of Cookies We Use:
- Essential Cookies: Necessary for the functioning of the website (e.g., to manage user sessions).
- Analytics Cookies: Help us understand website traffic and usage patterns.
- Marketing Cookies: Used to deliver advertisements and marketing communications tailored to your interests.

You can modify your cookie settings through your browser, but disabling cookies may limit your ability to use certain features of the website.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties in the following situations:

Service Providers: We may share your information with third-party service providers (e.g., payment processors, delivery companies) to facilitate order fulfillment and improve our services.
Legal Compliance: We may disclose your information if required by law, court order, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the transaction.

5. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure server technology, and regular security audits.

However, no system is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account login details.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting requirements.

Once we no longer need your data for business or legal purposes, we will delete or anonymize it securely.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request the deletion of your personal data under certain circumstances (e.g., if it is no longer necessary for the purposes for which it was collected).
Right to Object: You can object to the processing of your data for direct marketing purposes.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We may ask for verification of your identity before fulfilling your request.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that this Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised version will be effective immediately upon posting. We encourage you to review this page regularly for the latest information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]