Shipping Policy
At Aikia Flavour Foods Private Limited, we are committed to delivering your favorite milkshakes, canned cold coffee, truffle cakes, and more in the best condition and as quickly as possible. This Shipping Policy outlines how we handle shipping, delivery timelines, and related details.
1. Delivery Partner
We partner with Shiprocket to ensure reliable and timely deliveries across India. Shiprocket enables us to track your orders efficiently and offer multiple delivery options based on your location.
2. Delivery Locations
We deliver to most pin codes across India. However, certain remote or restricted areas may not be serviceable by Shiprocket. If we are unable to deliver to your location, we will notify you as soon as possible.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before completing your order. Shipping costs may vary depending on your location, the size of your order, and any promotional offers available at the time.
4. Estimated Delivery Time
- Processing Time: Once an order is placed, it will be processed within 24-48 hours (except on Sundays and public holidays).
- Delivery Timeframe: After processing, orders are typically delivered within 3-7 business days, depending on your location. Deliveries to remote areas may take longer.
Please note that delivery times are estimates and may be affected by factors such as courier delays, weather conditions, or unforeseen circumstances. We will do our best to notify you in the event of any delays.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment through Shiprocket’s tracking platform. If you experience any issues with tracking or delivery, please contact us at [email protected] for assistance.
6. Failed Delivery Attempts
In the event of a failed delivery due to incorrect address details, unavailability of the recipient, or other reasons, Shiprocket will typically attempt to redeliver your package. If the delivery fails multiple times, the package may be returned to us. In such cases, please contact us to arrange redelivery, and additional shipping fees may apply.
7. Delivery Issues
While we strive to ensure timely and safe deliveries, if your order arrives damaged or if there are any discrepancies, please contact us immediately at [email protected] within 24 hours of receiving the package. We will work with Shiprocket to resolve the issue promptly.
8. Change of Delivery Address
If you need to change the delivery address after placing your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.
9. International Shipping
At present, we do not offer international shipping. We only ship to locations within India.
10. Contact Us
If you have any questions or concerns about our shipping process, please feel free to contact us:
- Email: [email protected]